Help & FAQs
Yes. To start a return please follow these steps:
1. Contact us on support@marisson.de to request a return.
2. Make sure to leave your full name + order number in the return mail.
3. We will get back to you within 24 hours.
4. Please note that Marisson is not responsible for the shipping costs for returned orders and is not responsible for lost returns (when sent without tracking).
Once your return package is on the way back to our office the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows DELIVERED. Please allow up to 7 business days for the refund to be processed back to your original form of payment.
If you purchase from outside the European Union custom fees might be charges. Each country has their own custom regulation so make sure to keep that in mind.
Custom fees are not charged by us, but by your country.
We offer PayPal, Credit- & Debit Cards, Apple Pay, Google Pay & Klarna
*please note that if you are using PayPal or Klarna it might take up to 1-6 business days (depending on your bank) for the payment being transferred. We only receive your order in our system once the payment was successfully transferred to us. You will see your payment immediately on your bank statement which means the transaction was successful and is being transferred to us. This might take up to 1-6 business days depending on your bank.
We apologize that you received a damaged item. Please send a photo of the damaged product to support@marisson.de with your information and we would be happy to help you with a resolution. Please note, any damaged item outside of a 14 day return window cannot be returned or refunded.
Marisson is sold exclusively here on www.marisson.de
We offer FREE WORLDWIDE SHIPPING on all orders over 100€.
We offer FREE SHIPPING WITHIN GERMANY on all orders over 50€.
Please allow 1-2 business days for processing on all orders.
Please always fill out your shipping name + address
You can track your order over the link you will receive in your shipping mail.
The customer is responsible for any custom fees that may appear.
Return & Exchange Policy
RETURN REQUEST: support@marisson.de
You can return your order within 14 days after receiving.
earrings can not be returned.
The refund will be processed after we received your return.
Returns must be unworn and in their original packaging.
You will receive the refund over the payment method you chose at checkout.
Marisson will not cover the shipping costs for returns.
Marisson is not responsible for lost returns sent without tracking.
Our Story
Marisson Beauty Accessories started with a love for classic, well-crafted jewelry that can be worn every day or on life’s most special occasions.
What began as a small online store has grown into a trusted destination for beautiful earrings, necklaces, bracelets, rings, and wedding rings.
Inspired by timeless design and effortless elegance, our jewelry is made to be treasured and worn with confidence.
Our Mission
At Marisson Beauty Accessories, our mission is to offer high-quality, stylish jewelry that’s accessible and lasting.
From everyday pieces to special occasion designs, our collection includes earrings, bracelets, rings, necklaces, and wedding bands – all created to complement your lifestyle and individuality.
We’re here to help you find the jewelry that feels right – for today, for every day, and for your most meaningful moments.
